Apple Renaissance at Colony Park
Client Reviews on Apple Renaissance at Colony Park
Feedback:
Mixed reaction to service. Had numerous staff just standing around chatting, but no one could help without an appt. Had an appt. but couldn't get help immediately. Came back for appt. on time and had to wait about 10-15 min. before someone got to us. Nico, was very helpful and was very customer friendly. So, some bad and some good regarding visit.
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Every time I come to this apple store they are always nice. Great customer service! Edward was super helpful!! He deserves a raise.
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I’m not sure if the problem is with the apple store or the corporation Apple itself, but my daughter recently downloaded the latest software update from Apple and it crashed her phone. She immediately took the phone to the Apple store and was told that they had heard of other incidents of people’s iPhones crashing and that there was nothing they could do to help. The problem with that story is her phone is perfect, she keeps it in a case, it’s not cracked and is not damaged in any shape, form or fashion. As a parent I find it hard to believe that there is nothing that can be done to repair or replace a software issue caused by updating your phone the way the manufacturer suggests that it should be done.
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My husband and I came today to purchase a new phone. They were supposed to have an event for the new iphone. But all 10 associates were hanging out behind a counter. I made several eye contacts with them but no one cared to come help us. We ended up walking out because we didn’t know if the store was still open?! There are other customers standing around without help either. Where is the manager? Stop holding the cloths and wiping your products and actually make some sales.
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Non-existent customer service!!! This is the 3rd time I have visited this store and NOBODY even bothered to ask me if I needed any help finding what I was looking for. The first time was, admittedly, crowded, BUT the last 2 times there were MULTIPLE associates standing around laughing and visiting with each other. I will avoid this place if at all possible from here on out. They even had a group of what was presumably prospective employees gathered together going through a training on how to wait on customers. LOL
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Always cool
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Renaissance at Colony Park Apple Store is a very poorly managed and trained store! There seem to be loads of employees, but MANY are not properly trained. They stand around joking, visiting with each other, and socializing far too long. On a recent visit, for which I had an appointment, it took over an hour to get to me. The genius bar has very few geniuses except for Jessie!! It took 3 agents to finally come up with what they thought was a solution. Alas, it wasn't the answer. Training sessions are a joke! Yes, I'm glad to have an Apple Store here in our area, but there needs to be some MAJOR demoting, hiring, and training. I would start with a new manager if I were the regional manager. I have been in 3 Apple stores while in other cities and this isn't the case in those.
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It's better than Samsung Phone's, Tablets, Watches and Computers. Plus better than Microsoft technology as well. And no matter what happens. The Apple technologies and products are way better, more than and beyond of Samsung, Microsoft and others as well. Once I'm done with Samsung Phone's Tablets, Watches Computers. I'm going to the Apple Store to buy Every single thing from the Apple Store or online.
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Good jobs my iPod
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Worst Apple store experience I have had. The manager Jonathan was rude, and he did not exemplify the service that I expect from Apple.
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