Client Reviews on Big Dogs Computer Services & Web Design

    • 4.6
  • 11 Reviews

Most helpful positive review

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By Robert Mitchell Oct 23, 2019

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Most helpful critical review

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By Alan Walker May 23, 2019

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Good service very professional

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Very helpful guys!

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So I bring my apple laptop in because its running slow. They test it and find out that the hard drive needs to be replaced because it was going bad. I take to another computer repair place because Bigdogs doesn't have access to genuine apple parts. Still costs me $98 at Bigdogs to have it diagnosed. The authorized apple place tells me that the hard drive is fine and doesn't need replacing. So I go back to Bigdogs to ask for my money back. The owner says "they are wrong, the hard drive is bad" but they refund my money without hesitation. Well Bigdogs was right. The hard drive failed a few days later. They refunded my money even tho I was wrong and they were right. THAT is the way you win business people! Thanks Bigdogs.

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Had my iPhone screen replace excellent job great people and service

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Took my laptop in because it kept blue screening and dropping frames. They reformatted Windows, but that didn't fix the problem. I took it back and they began work on it immediately and completely fixed the problem without charging me again. Great staff and quick work.

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I took my computer down to get it it repaired. I have a very expensive system running a Raid 5 set up. I was getting an error that 1 drive had failed. They told me they had only 1 tech who could work on this type of system and he only works certain days of the week. I received a call the next day from this tech and he told me there was nothing he could do, and that my drives had lost all their data. I explained again it was a Raid 5 system and he should be able to recover the data by replacing the 1st drive and rebuilding the Raid set up. He didn't seem to know what I was talking about. 2 more days passed and I get a call that now 2 drives have failed and he couldn't do anything for me.So basically I take it in with 1 bad drive and get it back with 2 bad drives, and I had to pay them $70 to do this for me. I have now lost 20 years of data for my company.

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Great work

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Knowledge and smart

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Honest fair prices knowledgeable easy to deal with repair was complete within two hours He opened the phone in front of me and explained how they would repair it

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One of the best placed in town to get your computer fixed. Had an issue with mine, they tried to fix it, but were unable to and were kind enough to not charge for the service! Will definitely be back again!

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