BlackSun, Inc.
Client Reviews on BlackSun, Inc.
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Great local business. Very helpful and attentive to our needs. Great pricing and service all around.
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Unfortunately poor service to a non-for-profit organization. Was being billed for over a year for services that were no longer requried from BlackSun, they took advantage of the change in our staffing to benefit them and keep billing while knowing well we werent using their services anymore. Charged us for the next 3 years and wont even refund us any of it. Poor communication, hard to get a call back. Over priced and unfriendly. We are saddened to leave this review but we are frustrated with the service provided to our organization at this time.
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Great group of individuals that know their stuff!
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Avoid This company. Not only do I feel bad about them overcharging me by 300%-500% for a website. To add insult to injury they kept sending invoices even after bill was fully paid . Had to get better business bureau involved to get them to stop. It's no coincidence that other 2 complaints on BBB was for billing & other sites with negative reviews state WATCH your credit card.
Feedback:
Was with them for 11 years and they've changed over that time. You can have a host issue and they'll charge you to fix it. My site got wiped out bc of a server time out during a back up restore and I had to pay to get my data back. I have more issues with their shady sales tactics but I don't want to write a story here. I wouldn't recommend them and I'll be looking for a new Canadian webhost when my contract is done with them.
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