Blue Media Inc
Client Reviews on Blue Media Inc
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Too expensive for nothing luxury. Not even good customer service from their management. The assistant manager does not care about the residents, she is terrible. I wish they told me that the elevator is not working and they were not going to fix it because it was too expensive
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This building is very dirty. I just hear that they stole int he storage room and I saw pictures. I used to lived there 4 years ago and I think they change management or something.
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The staff is great, but specially the lady with short hair at the front desk. She is super kind and efficient. I wish all the concierges were like her.
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Concierge good. Management just awful. They act like they are doing you a favor.
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It is wonderful living at the Ascent on Broad St overall. The biggest criticism is the limitations of the gym. There is just not enough equipment for a full body fitness training. A very basic piece of equipment such as the smith machines is essential at any "mini" gym. There should also be free bars with plates and more dumbbells. For instance, currently, one 5 lb dumbbell has been missing since the first day I moved in. 8 lb dumbbells have been missing altogether. The lowest weights available are 10 lbs, which makes it difficult to do many exercises, especially those designed for women. Cleaning seems to always occur around the common area on rooftop late in the morning, which makes it difficult to use the area at those times.
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There Is no overnight parking for your U-Haul only to stress the Concierge with the task of telling you you are not alone with this problem and there is still no solution. My truck was towed.On another incident I asked the Concierge for a guest parking pass and the security guard opens the gate tells us to park by pointing. only for the Concierge to say Its for electric car only. After paying 1800 in rent and now having to pay park elsewhere I waited in the lobby with my friend for her Uber. After she got in the car I walked passed the Concierge desk toward the elevator the same security guard says ma’am and I turn around. He asks me if I was a resident. There's so many things wrong with this place. I can't believe this kind of place exists. If you do sign, read the move in and move out date. They will make it up as they are typing..
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Looking to be disrespected and greatly disappointed? The Ascent is your place. My friend told me she asked management where to place her parking decal and he rudely said, “I don’t care”. Red flag.
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I just moved in, so I will update this as necessary. I would put this place closer to 3.5 stars. The apartments are very nice, everything appears to work as intended and is made nicely. The location is obviously great, there are plenty shopping and dining options within a mile radius. Management however, is not so great in customer service and attention to detail. Some of the folks I have interacted with are great, most are at least nice, but there are definitely some that just seem to lack basic professional courtesy and awareness, I expect more from management of a luxury highrise. My move in statement was revised 2 days before my move in, way after I had made a payment, I did not and still do not know (because no one has replied to my email explicitly asking for an explanation), what that was about, but I did have to pay an additional ~200 dollars or so the day before moving, even without knowing why, just because I did not want there to be issues when I moved. Someone should have left me a personal message explaining this before, or at least after, I asked, no one likes an automated last minute e-receipt telling them to pay however much. My key fob did not work on external doors for two days, and the first time I asked someone to take care of it they apparently chose to do nothing (so I asked the second time, at which point they did reprogram it). My mailbox key was to the mailbox of another unit. My apartment was not clean when I moved in, you can tell someone "cleaned it," they just didn't do such a great job - stovetop has massive stains (hopefully not permanent, we'll find out when I get someone out to properly clean my apartment), floor had random drops of what appeared to be some sort of wax (??) and paint, windows were covered in dust, balcony is full of cigarette burn marks (which can be cleaned, I have done it before). These are not huge deals separately or even in the aggregate, but these are the types of things that a leasing agent should have double checked before my move in. 5 days after move in, my mailbox still does not have my name on it, is it the end of the world? No. But it does send the wrong message - that management is not very detail oriented. I shouldn't have to deal with these things, yet here we are. Regarding customer service, I received a very strange email on the Monday after my move in stating that they did not receive my insurance confirmation (I have sent it once over email and twice over the resident portal way before moving in), and that per the lease agreement I am charged 15 dollars which is due immediately. The email came with all the fun trappings of a "demand letter"- bold and oversized lease provisions and the whole nine yards (a bit extreme for 15 bucks, but okay). At the end, it essentially stated that if I thought I did submit my insurance confirmation, I should just ignore the email. When I spoke with the person who sent it, she clearly did not understand why someone would be upset over these types of shenanigans and essentially deflected by saying (1) my manager told me to send it; (2) it says ignore at the end of you have sent your confirmation. It is extremely unprofessional to expect me to go back and check everything to make sure I sent you my confirmation and that my insurance conforms with your requirements. You should not threaten your residents with default and charges unless you have confirmed that they are out of compliance. Clear communication is key, and intentionally hazy communication which is obviously an attempt to CYA just looks bad. The person who decided the email should be sent and the person who decided to do it both exercised poor judgment, and I have absolutely no doubt that this is not a one off, based on the unapologetic and rude reaction I received when I brought this up. They could have rectified their mistake when I brought this up by (1) apologizing, and (2) CONFIRMING over the same email chain, in writing, that the email was a "mistake" and that my insurance situation is all fine. But they did not do that either.
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Just DON"T do it.
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Hell would always exist as long as the Ascent is present.
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