Client Reviews on Lantern

    • 3.2
  • 24 Reviews

Most helpful positive review

0 people found the following review helpful

By Janice Alder Oct 19, 2019

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Most helpful critical review

0 people found the following review helpful

By Sleiman El Jamal Oct 19, 2019

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Overall Feedback:

Just dropped off 4 boxes with Liz. She was excellent— helpful, polite, friendly and competent. She managed to multitask beautifully, taking a complicated phone call while still getting my packages ready to go very quickly!

Overall Feedback:

Extremely disappointed. The woman was so rude when asked about purchasing a return shipment label. She made it extremely complicated. Drove 2 miles away to the other ups store on parsonage street when the manager was able to easily help and accommodate me.

Overall Feedback:

All the employees are nice and helpful

Overall Feedback:

Saved the day! A package was lost for a client and they helped me track it down after no luck with a 1-800 UPS representative. They personally called the Warwick hub and had a manager there contact me when they found our package. Cannot thank them enough !

Overall Feedback:

called with a quick question regarding the notary. cut me off, put me on hold and never picked the line back up. thumbs way down!

Overall Feedback:

Worst UPS Store I’ve ever been to. Been here 4 times, and the staff is consistently standoffish and unhelpful. Don’t waste your time here, and just go to the UPS Store on Parsonage St instead.

Overall Feedback:

Staff is nice enough, except when u disagree with their assessment of package sizing. THEY REGULARLY OVERCHARGE. I had a sense this was happening as I'd not payed too close attention to package dimensions, until last time. Randall (female) measured a 12 x 5 x 8" package (that's what FedEx had it as) to be 13 x 6 x 9. Actual dimensions were 11 3/4 x 4 3/4 x 7 3/4. As I implied, I walked the extra quarter mile to FedEx, didn't mention anything and they came in at my package dimension. Sorry, 4 3/4" doesn't round up to 6. That's how your $50 shipment becomes $60. PS ~ I'm an engineer, I know how to use a tape measure to determine max dimensions :).

Overall Feedback:

Randi is always kind and helpful. I o out of m way to ship things there because the people are so nice!

Overall Feedback:

Rude people, I was sending a package back to amazon, they acted like this was the most bizarre unheard of thing, go to the post office, folks.

Overall Feedback:

The man that was ringing me out for my shipment(older man) was rude and unpleasant as soon as I walked in the door. He tried to charge me over $100 for a small shipment. After asking the reasoning for it being so expensive he said that it was because of its size. I then talked to another employee to ask why it would be so expensive and he said it was because he was going to charge me for service fees for putting it in a new box and cutting the box down. So the man had basically lied to make a quick buck although I told him I wanted to ship it as is. I then went to another ups and was greeted by a polite gentleman who made the process very easy and charged me $20. I will not be returning to the first ups location and I hope the rude older gentlemen will not be working behind the counter with customers again after this review is read.

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