Client Reviews on Cupio Media
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We hired Cupio Media to film our Wedding. I will admit we were nervous with some of the reviews we saw, but they were the best for the price, so we figure we’d give it a shot. Best Decision Ever! They were more than amazing. They advised us of the updated turn around time due to a busy wedding season which is fine for us as quality and prices were our deciding factors. They showed up hours before our photog and stayed later. Stephanie was sooo nice and accommodating. We got soo much in our package compared to what other videographers offer (10-15 mins compared to the 1 hour plus we got with Cupio!) Definitely Recommend!
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Best decision we made! Everything happened so fast! Without VIDEO we would have missed sooo much! I don't know about how some Bridezillas feel but this was the best part of our day.
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Jack did not deliver on his end of the deal. Checked in twice to ask about our project, and he only had excuses. I was patient with Jack and treated him well only to be left hanging. I delivered my product as promised, but he simply left us hanging.
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Doesn't complete work. Holds your photos and videos hostage. Complete. Waste. Pay attention to some of the positive reviews on here. They only have 1 review and it's for this place. Not very legitimate.
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Cupio Media has failed to respond to requests of delivery of product after multiple promises of delivery. In May of 2016, I approached Cupio Media to film a "Love Story" for my marriage and later film ourvow renewal ceremony and reception. I have paid for half of the total which was $1465.56. Jack Allen was kind and excited to do our project at the time. Communication was excellent for 2016 and hefilmed our engagement and marriage in July of 2016 with original plans to film the vow renewal ceremony and reception in December of 2017 (it later had to be pushed to February of 2018 due to myhusband being in the military). I had the trailer for the marriage video from Jack by November of 2016 with the information that I would receive the full video "production" after the vow renewal footage wascompleted. Jack was notified of the postponement of the vow renewal to which he agreed and adjusted his schedule. I also asked him for quotes on photography packages a couple of times and he finallyoffered via messaging to take photos at no additional charge. I agreed to this as well. I have proof of all communication of this. On May 3rd 2018, I contacted Cupio Media via Facebook messenger to askabout an update on my production. I was told that they were working on them that week and I should see some previews that day. I never saw the previews. I asked again (since I was expecting previews)on 05/30/2018 and got no response. I asked again 06/11/2018 for an update and got a response on 06/14/2018 that I would get an update in a few days. I got no such update so I reached out again on07/05/2018. I got a message back with an excuse that because "photography was added at no additional charge" my production was delayed and they were "hoping to get yours (mine) out next week". Ithanked them for the update. On 08/26/2018 I reached out again, as I had not heard anything, because now my husband, family, and friends were asking for it. I received a response that my productionwas culled and halfway through the edits. It was going to be finalized after one more wedding from the previous December. I thanked them again. I did not reach out until 12/17/2018 as I had heard nothingfrom them again and did not receive responses. I then tried calling and more emails and never got answered and was ignored. I didn't hear from them until 01/10 when I finally received my photos (due tome pointing out normal lead times for photography and videos and they were offered at "no additional charge") and that they were still working on my production and would be finalized next (again). Iasked for another update 02/27/2019 and was told they "should be done next week". I never received it. I reached out again 03/26/2019 and was told, again, it was "literally" the next production they werefinishing and their estimated delivery was that Friday. On 04/10/2019, I reached out AGAIN and have been ignored since. I have not been asked about music, or shipping address nor have I received ashred of evidence that I will even ever receive a video. I am now being ignored and communication has been beyond sub-par. I have discovered a multitude of other brides are dealing with this samesituation. This is now clearly a breach in contract. I have evidence of all correspondence as described above. I have not posted anything on social media nor have I engaged in "aggressive behavior" asother brides have been accused of by this vendor. ALL I want is my memories of my marriage and my vow renewal. This is an easy fix on Cupio Media's end - finish the job and stick to your word. Myproduction has been "half way" done for a year now. This is unacceptable behavior coming from a business claiming to be the best and who can hold something so precious to others hostage like this.
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Hands down the best in the Biz! You can not beat the Quality AND Price! They book out almost a year out, but if you can book them, Do it!
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Amazing service and amazing people. We loved every minute of them being there and the product we received. We recommend these guys to everyone we know even here in England! One of our very favorite vendors!
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I contacted Cupio days before my wedding and they were able to accommodate me. The video trailer alone made me cry when I saw it! Beautiful work!
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There are no words to describe how great it was to work with Jack and his team for my daughter's wedding. He is so professional - he worked to stay within our budget while balancing our needs! From start to finish, Cupio was amazing! We HIGHLY recommend Cupio Media.
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Cupio Media did my wedding and they where absolutely amazing. Very professional and prompt. They captured a moment that will last a lifetime.
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