Client Reviews on Drive Customers
Feedback:
Where do I begin - MOVING IS STRESSFUL ENOUGH....Recently I applied for a 2bedroom 2bath apartment at the royal mills. I submitted my application along with the required documents & the deposit amount ($1350) to hold the apartment. I also offered to pay 6months in advanced at signing as well as a co-sign- After about two days I had not heard from the property manager mike so I called the leasing office and requested information on my application. I was told mike would give me a call back to let me know if I have been approved or not. I never received a call. So I called again the next day and requested status of application . I was told he would call me back to let me know ,and again I never received a call. So the next day(June 15) I drove to royal mills hoping to see mike and ask him in person ,he was not in the office and I was told he would give me a call. This is now 2 weeks after I had submitted my application with the hope of moving for July 1st. (Mind you) the apartment I applied for was vacant ,I was told on June 7th that I couldn't not move for July 1st because of a needed paint job and was given a move in date for July 16th . IT TAKES 3 DAYS FOR PAINT TO DRY NOT ONE MONTH. My application was never processed and I was not denied or approved. Please keep in mind that the application process here takes 3-4 weeks , not 3-4 days as advertised. I DO NOT RECOMMEND IF YOU ARE LOOKING TO MOVE WITHIN 30 DAYS I'm completely Appalled by the unprofessionalism at this establishment,I couldn't imagine moving forward with such nonsense. IV HAD it at this point so I called to see about picking up my check for $1350, the answering service told me that It would be all set for me to grab. So at 11:45 am I drove to royal mills to get my security deposit back and there was no One in the office. Not only am I let down, now I'm angered that I drove 30min out of the way for nothing. I arrived the next day to pick up not one check but two ($1350) ($35) . I know my application was never processed because they returned my check for ($35application fee) as well...Someone needs to get fired because CLEARY there is a bad communication problem with this establishment. It's Lucky that they don't have a corporate number on the website because I'd be taking it up with them ,instead of yelp. Good luck
Feedback:
I am so sad that I have to leave this apartment for a job in Boston. This building is gorgeous and the apartments give you a cozy historical loft feel. The front office is always helpful and even let me extend my lease by three months to accommodate the move. They always have fun community events like paint and wine night, yoga, and other craft sale nights. The apartment complex is pretty quiet. Yes, you can hear when someone is in the hall but most people go in and out. The garage parking is perfect for the winter! You never have to dig your car out after those wonderful RI snow storms. People are always out and about in the summer on the back deck, grilling or having a fire. The rent is low and includes heat! Only problem that if you have an apartment in the south building your power tends to go out during large storms. I wish I could move this complex to Boston with me ☹
Feedback:
I enjoyed renting here, but; - Even though my neighbour was extremly quiet you could smell the maijuana they had like it was in my apartment - The parking area was a little tight
Feedback:
Thought I’d add a more recent review. Stunning apartments at fantastic prices. Moved here from Atlanta, GA and I don’t think we have anything as spectacular as this location. Great history in the building and if you luck out like I did with a view of the river, you’ll be amazed. The people who work here are friendly and quick to fix any problems. I love it here!
Feedback:
I enjoyed being a tenant here for 15 months. Management was exceptional and the community was very welcoming! Mike from management was a awesome and flexible landlord!
Feedback:
I really love living here, it is a great place to live.
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Thoroughly enjoyed renting here. Beautiful apartments that are nice blank slates to make your own. Since its an old building the walls and floors could get a bit thin, but that's the give and take of living in such a building.
Feedback:
Beautiful apartments with a lot of history, the Ace Die Building is quiet, and the staff is extremely helpful. It's nice to park in a garage, the spaces are tight, and thats my only complaint, but the low rent far makes up for a tight parking garage. Utilities are reasonable, everything looks brand new, it's a great place to live.
Feedback:
Just moved to RI and these apartments are spectacular. My family and I will be staying here for awhile.
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