Fasthosts Internet, Ltd
Client Reviews on Fasthosts Internet, Ltd
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Great Support, Quick response.time. Patient and knowledgeable.
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Very poor in some areas, OK in other areas. The main issue is the email system. You can not reply to emails using Google Chrome, even when it works on IE browser you can only attach 3 images per email? This is very poor. Nobody wants an email system like this, I have had other problems but generally poor service all round.
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Nice place, close to Dock
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If only I could give them NO stars. I'm looking for a new hosting company. Things have changed at Fasthosts. I feel like I'm just a number now. Purely an income for them and no longer an income from a appreciated customer. They will bend over backwards to get you to sign up for another years Resellers account but when they have you and your money, the interest ends. Most of the staff are pretentious, un-interested and will not bend over backwards to help you. They are NOT 24/7 even though they advertise this. You try ringing at 12.22am and see if you get an answer!!! hey've all sorts of software issues and I have when implementing a new web package. Absolute nightmare. I've lost count of the money I have lost because of it and the unpaid hours spend sorting things out.
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Great place to work.
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so far four stars, unlimited web hosting for £18 a month? bargain! Support is good, although has side lined to their forum on occasion so depends who you get, Easy to use control panel, won't bend on price for their Dedi servers, which lost them business, (although i got on the wrong end of that as one and one suck.) overall - much better service than blue host, miles better than one and one. keep it up!
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Both Fasthosts and 1&1 are fabulous website and email hosting providers. Very customer focused.
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Dept reclaim company started chasing me because my lost card blocked a £3 payment. Months of them not sorting it out and holding onto my domain.
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Finally had it with this company.They send a renewal reminder **60** days before a domain is due to expire and then bam! 30 days before expiry they renew the domain without further notice. They've caught me 10 or more times over the past 10 years and I should know better by now. Sharp business practice wrapped up in a "we do it for your benefit so that you don't lose the domain".Fair comment but on that basis, why not also email 24 or 48 hours before intended billing rather than 60 days. Give folks a chance to cancel closer to the intended billing date.Nasty. Prompting me to move all my domains to Cloudflare.Should have dumped them years ago.
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I just have to do my bit to put right some of these poor reviews. Fasthosts is in my list of the top three companies I deal with regularly. I've been a customer for over 15 years and received nothing other than impeccable service for my dedicated server. Some calls for support are handled 'abroad' and that can initially seem not good, but is never actually a problem. The online 'chat' facility is best for resolving this. Top company!
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