Frontier Communication
Client Reviews on Frontier Communication
Feedback:
I have been working for a company that uses Frontier as their ISP and we lost connection to the internet on a Saturday. Calling customer service was 20 min wait and found out it was an outage in another city, were told service would return the next day. Nope. We went 10 days without service and devastated out business! our office made multiple calls a day to get answers as to why were without service. We were told outage area, lines damaged during construction, Components burned and needed replacing, as well as we weren't in an outage area at all. half the calls weren't allowed to connect with any supervisors. We also had problem with getting service tech to come out to our location in all that time there was a botched ticket, a ticket opened and closed, and the last was ticket set up and no service tech ever arrived. Our internet service returned on day 11 and of course we were relieved. a couple of days later we are starting to have connection problem again. We are extremely displeased with the way this was handled and if anyone is considering using this company as an ISP, do your research before signing up.
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Beyond horrible.. I really don't know how this company can stay in business.
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Worst customer service I have ever experienced. Haven't even managed to get the router to work despite 4 different calls to tech support and being on hold for a total of 6 hours! 3 different customer service reps put me on hold and then never came back to the call. I waited over half an hour each time. Each person I have managed to speak to could not help me and simply told me "I don't know why this issue is happening but I can transfer you to someone else" at which point I get left on hold endlessly and no one else ever picks up the call. I have not used one second of their WiFi service, yet when I decided to tell them I want a refund and a return kit for the router, they said my service started over a week ago (I just received the modem today!) And I would be responsible for the full months bill. I don't know how they manage to have customers at all. Totally a scam!
Feedback:
I am a neighbor of one of your customers who has received extremely inconsistent service while they have been your customer, I am across the street from them. I came home 11/10 from vacation to find that in order to solve their problem your technician (Justin) decided to run a cable (on top of my lawn) from the pedestal in my front yard down my side yard, around through my backyard and through the back and side of my next door neighbors to hook into your customers house, 575 feet away. She has a pedestal 69 feet from her house as well as her next door neighbor's is 147 ft. and my next door neighbor's pedestal is about 100 ft away from her. Your technicians have trespassed on my property (the easements are on the front and back of the property, NOT on the sides) to string a cable through my side yard and across my back and are hoping for me to give permission to bury it in my newly sodded lawn. That is not going to happen. You are making me the 'bad guy' for not allowing your crew to bury the cable in my yard so my neighbor will have internet. There are Existing Easements.....YOU Should be using those! I will be filing a complaint with the Consumer Protection at the Texas Attorney General's Office for your company's trespassing when there are 3 pedestals closer to my neighbor than mine you could be hooking her into. If they don't work, you should be fixing them, not jimmy rigging it and encroaching on a neighboring property. 11/12/2018: I just received an update from my neighbor, she contacted Frontier about this only to have them say they had closed the trouble ticket and couldn't reach the technician, however they would try. This shows they intend to leave this as it is. RESPONSE TO CHRISTINA @ FRONTIER11/18/2018 In regards to Christina's reply from Frontier Communications 2018 Marina Bay Dr, League City, TX response. Guess what? Not all of us have Twitter and are far too smart to have Facebook. In order to contact you, you should have a 'contact us' link on your website...chicken sh!ts.The comment remains, as you probably have Many technicians that will do whatever they have to do to 'hookup' a customer. My neighbor was previously hooked up to my other neighbors pedestal and the 100' cable was strung across the top of the street at the end of the cul-de-sac. He even asked me what it was and I said 'I don't know'. Potential customers need to know this is the way you do business. I've seen ads for $20 internet, which is a great price, but not if it is causing property encroachment issues, bad feelings amongst adjoining homeowners and possibly lawsuits for your company. I don't know any property owner who wants their neighbor's internet cable draped across their yard or across their street. It's only asking for trouble When it goes out, Plus causes neighbor conflicts and a lot of unneeded stress amongst us retirees
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The worst Internet provider ever!
Feedback:
Dosent exist
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