Client Reviews on Pet Health Network

    • 3.7
  • 9 Reviews

Most helpful positive review

0 people found the following review helpful

By Bambi Yost Oct 24, 2019

more

Most helpful critical review

0 people found the following review helpful

By Paige Furman Mar 24, 2019

more

Feedback:

I've been taking my cats here ever since I moved to Ames, IA. Dr Brenda Bright is excellent! They offer mobile pet visits and have helped my cats and cat sitters while I've been out of the state and country numerous times over the years. Last year my giant black cat died and Dr Bright not only came to my home on a Sunday but she also followed up personally with me to let me know the results of his autopsy and to see how my other cats and I were doing with our grieving process. I love that they make house calls and that they care so well for all of us. They've even partnered with other veterinarians in the area to make sure my cats have had all the medications and treatments they need. I can't recommend them enough! They offer exceptional service and clearly care deeply for animals and people. ❤️

Feedback:

We took our 3 dogs to her clinic in story city Iowa to have nail's trimmed down and it was HORRIBLE! Never again will I take my animals back to this veterinary clinic. My dogs are very good when they have their nails done and not ever so much as a peep from them until they were having their nails trimmed at this horrible place , which I only went to on short notice , my mistake. I was not aloud back in the room while my dogs had this was done , why I don't know???? I have always been able to at my normal vets and my poor dogs were crying so bad I honestly almost went back to the room they were in. I would not recommend ever going to this clinic EVER!!! There staff is horrible with animals and not once did the vet walk back to look at what all the crying was about. Never again!!!!

Feedback:

Absolutely horrible experience, unfriendly and unprofession staff with awful customer service. Ive worked in customer service for the past four years and i would never have treated anyone the way they treated us. There was no certified veterinary even present in the building when we went in. Only vet techs. We have never had issues with our cat being aggressive. The vet techs handled everything extremely poorly and only increased our cats stress, our cat showed no signs of agression other than being scared of new people and hiding. They immediately put a muzzle on her that blinded her and instant made her terrified. They then proceeded to wrap her in a blanket and not even put her paws in the blanket which is the only reason they would use it, to incapacitate her from scratching. The vet techs then proceeded to grab her extremely hard behind the neck and put her entire body over my cat. I could see her knuckles turning white from grabbing my cats skin so hard ! 😡 My cat was screaming like ive never heard her scream before. My boyfriend had to leave the room because it was so upsetting. Please never go here. Ive never experience anything worse than this. They are horrible and have no idea how to handle animals.

Feedback:

The person who answered the phone seemed to have a bad attitude and I didn’t appreciate the way they spoke to me.

Feedback:

Love this place and so does my dog

Feedback:

Brenda is the best vet ever! She has cared for our pets for over 20 years. She cares about our pets and provides wonderful care.

Feedback:

Dr. Bright and her staff at Heartland Pet Hospital have been great with all our pets over the years. They are professional, friendly, and compassionate. I highly recommend her.

Feedback:

we had dr brenda come to our home and shes the greatest. she personable and great with the animals. while at our house we had the sadness to learn we will be losing one of our fur family she has been so great with the questions and calls about this. i would highly super highly refer them to everyone.

Feedback:

Absolutely fantastic care, none better

Email Us

Our team would love to communicate with you and generally responds within 24 hours.

bestwebdesignagencies.co Everywhere!

Reach us from wherever you are. Get the latest updates fast.

Facebook

Get updates and follow
us on Facebook

Remain connected with
us on urgent updates

LinkedIn

Access our company
profile page on LinkedIn

 

Copyright 2024 © bestwebdesignagencies.co. Use of this website constitutes acceptance of Terms & Conditions | Privacy Policy | Legal Disclosure