Infusion Software, Inc
Client Reviews on Infusion Software, Inc
Feedback:
Very confusing hard to use software try anything else except confusion soft also when it comes time to canceling hard to deal Deal with you actually have to set up an appointment to cancel and they charge you for doing it if you don’t do it within their suggested timeframe that they don’t tell you about until you go to cancel please take your hard earned money elsewhere
Feedback:
I have had the program for years. Cost tens of thousands and there is no way to take anything out of the program that you built if you want to leave. No way to save it in case you want to return in a year or 2. Very confusing to use. Would never recommend anyone to use this system for CRM. There are way better, easier, more cost effective systems out there for businesses.
Feedback:
Horrible. I'm a new agency looking for a CRM. I signed up for a demo, they called me and we went through my needs, they gave me a good deal. I then started using the software and right away could tell that there was some things in there that were missing that I needed and ultimately determined that it was not going to work for me. I requested a cancellation, which by the way you have to request to speak to someone. I finally phoned in and talked to a rep and they won't even give me a refund. I literally signed up Jan 31st and I didn't even make as much as a form for my website. So if you are searching for software and need to find out what's best? DO NOT do the demo, make sure you do a free trial first. YOU WILL NOT GET A REFUND! I will never recommend this company. ever.
Feedback:
Avoid this at all costs. It is a complete sham. Honestly, this is a top 5 worst business experience since my career started with the industry Im in over 15 years ago. From their condescending coaches, to the hiccups within the actual software to the inability for Infusion/Keap to display user sales stats, sales details- or to import properly with QB. Its all a mess. Save your money!
Feedback:
If anyone is thinking about joining Keap/Infusionsoft or making the change from one to the other I'd highly advise you AVOID THEM AT ALL COSTS!This email is what I just received after WEEKS of my service being intermittently downed. This has cost us weeks of productivity and tens of thousands of dollars in revenue.Very disappointed in the product, but even more disappointed how this has been handled after being a loyal customer for 3+ years.
Feedback:
Partnering with Keap has been the best business decision I have ever made! Having a small business and being a one person show has its struggles. Keap is always there to help me and not only the software the people. With Keap I have a well informed, kind, helpful and insightful cheerleaders for teammates!! The product is user friendly (I am not tech savvy) with the best technical support people I have ever worked with! No matter what stage you are at with your business Keap will help you!
Feedback:
BE CAREFUL WITH THE SALES TEAM. THEY WILL SAY ANYTHING TO MAKE YOU SIGN UP. AFTER YOU DO, YOU ARE STUCK WITH THEM FOR A WHOLE YEAR. I TRIED TO CANCEL MY ACCOUNT BECAUSE I FELT I WAS GIVEN MISLEADING INFORMATION TO SIGN UP. THEY WANT TO CHARGE ME ALMOST $700.00 TO CANCEL. I GUESS IM STUCK WITH THEM TILL THE CONTRACT IS OVER. THE SOFTWARE IS NOT BAD THOUGH, AND PEOPLE FROM SUCCESS ENGINE ARE GREAT.
Feedback:
terrible experience with you guys. Is to sad to see that in order to close an account I have to make an appointment. you designed a system so confusing that you are betting on people just not closing their accounts because you make it hard? I have to say this is the 3th time I try closing the account. But I will never do business with you again. Bad Business
Feedback:
Our experience has been very challenging. Thanks to InfusionSoft, we are now able to send automatic messages to our customers when they purchase a product. Unfortunately, our customers also have received receipts for past purchases that looked like possible identity theft, and have had their cards automatically charged multiple times for the same product based on a setting checked (or not checked) in a campaign or the system by IFS staff. We have also had multiple consultants not respond to our email questions, and were charged by IFS when they said they would remove a charge. The right hand does not know what the left hand is doing. I would definitely not choose this product for our organization if I could go back and do it again.
Feedback:
Our company, Aviation Performance Solutions (APS), and our executives have benefited from participating in Elite Entrepreneurs, a company that originated at Keap co-founded by Keap CEO Clate Mask, over the past 3 years. Keap is genuinely interested in helping small businesses succeed and truly delivers on their purpose and vision each and every day. We have also been a long-time user of Infusionsoft (since 2008) and continue to benefit from its powerful sales and marketing automation. Thank you, Keap!
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