Client Reviews on Neuro Tech Support

    • 2.1
  • 89 Reviews

Most helpful positive review

0 people found the following review helpful

By aj romine Oct 19, 2019

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Most helpful critical review

0 people found the following review helpful

By Melissa Billups Oct 19, 2019

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Feedback:

I've been going here many years and have had great experiences with all their staff.The providers are friendly and knowledgeable, Alex Coker of the sleep clinic has been exceptional always helping me with my CPAP needs and quick call back ,very knowledgeable! Dr. Kennedy and his staff are a great group to work with ,caring ,compassionate, I can't imagine going elsewhere . Amazing place!

Feedback:

For good reason the staff here has terrible reviews. The doctors always seem nice if you can get past their medical assistants attitude. Doctor Miller was very kind to me and spent a lot of time working with me. I have multiple sclerosis and had to get back on my interfere on. I was going to give this place a one star but hes really good.However his medical assistant Ashley has been rude and frankly lazy I have to call back multiple times to get her to do anything. Last time I called she was upset because she had to get a pen to write down a phone number. I'm sure there are plenty of other qualified people you can replace her with.

Feedback:

Really poor client services. Incompetent front desk from scheduling appointments, follow up, scheduling referrals, providing results, the Press 1 for ____, Press 2 for ___ gets you lost and disconnected, and calling back! The one neurologist I saw had zero bed side manner, limited exam, poor follow up - not that interested in me as a patient. His “one week a month” visit does not serve our community well! In processing reps and technicians were fair. We will never return or recommend!!

Feedback:

Good luck trying to ever reach anyone directly by phone when you call in. Of the likely 40x I’ve called in, even returning calls to a staff member which called me (and their staff never leave detailed messages, they just say to call them back), I think I’ve gotten thru directly 2x. That’s the first black mark. #2 is that many of the people I’ve spoken to who work there (not everyone) are not pleasant to deal with, rigid, & seem like you’re a burden to them and wasting their time. This is the kind of clinic at which you should have very little issues/stress getting business conducted in an orderly manner, & assistance should be an easy thing to come by.They don’t even have a call waiting function. You can’t wait on hold for “the next available representative” — there is no available representative. Just a voicemail. Oh yeah, go ahead and leave a voicemail, good luck getting your call returned that or the next day, or at all even.I don’t think I’ve been more frustrated with any business since, well, ever!The only friggen upside is my experience with my actual doctor himself (Kennedy). A swell guy with a personable, approachable demeanor, who listens & seems to know his stuff.I don’t know what’s going on here. Perhaps they are incredibly understaffed or something else is the matter. Of the few times I was able to reach someone or had someone call me back, there were numerous mentions of staff in training meetings.You guys need some ppl to answer calls or at least field them. This is only going to greatly hurt your business.My gosh — first less than 3-Star review I’ve ever made for a business....

Feedback:

Extremely rude and sarcastic staff!! Phone calls ALWAYS go to voicemails!!

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The Doctor and receptionist that I see are Great. I do not see why this insisted so low in the points scale

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Never available. Poor service. Physicians are sketchy

Feedback:

I am sorry so many of you had less than a great experience. I have nothing bad to say about either of my two visits. EVERYone I interacted with was exceptionally competent and considerate - from the people I talked to on the phone, to the check-in people, to the medical staff - all were a delight to work with. Dr. Miller's manner was superb. I always felt like he was actually listening to me. He would ask follow-up questions to make sure the communication was clear. If he was giving instructions or making suggestions, he always made sure I understood what he was saying. Sometimes it isn't easy to discuss things in these situations but Dr. Miller was extremely connected and considerate. Based on my experience, I would recommend this clinic - especially Dr. Miller - without reservation.UPDATE: I appreciate those who are taking the time and energy to write a positive review. We all know that people are much more likely to post if their experience was not good. I am not saying their experience isn't valid, but one has to take this into consideration: most people who are satisfied are less like to post.

Feedback:

I wish I could give 0 stars. We checked in 15 min before appointment, just to wait 35 min past the scheduled appointment time. My wife waited for an additional 55 min in the exam room. I received a text from my wife stating, “I believe they forgot about me.” It took me to go the front desk and engage the staff for someone to check on her. Tricare can and will refer to multiple Neurologists in the Anchorage area, don’t use Alaska Neurology Center.

Feedback:

They are averse to answering phones at Alaska Neurology. I called for 4 days straight just trying to get a hold of someone for a prescription refill. They kept sending me to a voicemail and then I never got calls back. When I went in to the office they didn't even bother to read my records before talking to me. I had to hold their hand and walk them through how to get me a refill on my medication. I got confused for a second, I thought maybe they were they ones with the neurological condition, not me. If you're condition is stable, and you have time to waste, go here. Otherwise, I'm sure there is somewhere else that could easily do a much better job.

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