Client Reviews on NovaStor Corporation

    • 4.5
  • 28 Reviews

Most helpful positive review

0 people found the following review helpful

By Victor Noel May 18, 2019

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Most helpful critical review

0 people found the following review helpful

By Norman Collings Oct 18, 2019

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Feedback:

I had a small but very annoying problem that I believe I was responsible for creating myself. I shut down my PC before realizing that there was a daily image backup of my C:\ drive in progress. After that every time I booted up the PC, I got an error message asking me if I wanted to overwrite the current image. I tried everything I could think of to eliminate this problem including un-installing/re-installing the program, changing the backup schedule, location & name etc. Nothing worked.I then contacted Novastor Tech Support for Help. Ben P. got back in touch with me very quickly and had me download an app that would collect info to send him the logs from the software to assist in diagnosis.He then suggested, a quick fix. Unfortunately that didn't work and we scheduled and on-line support session for the next day. During the support session, he reconfigured the Novastor software to ensure it was properly installed and working as it should. Unfortunately the error was still there after reboot, but we knew the Novastor software was working correctly and so the problem was external to Novastor's program! However while checking the configuration of NS's program Ben noticed another program that he thought could be causing the problem.However since it was not NS's program, he did not want to un-install it. He suggested, I could try after the tech session ended if I wanted to. After the session ended, I uninstalled the suggested program and the error stopped. So I am very impressed with NS's tech support. Not only did they solve my problem very quickly, but they also able to determine that my problem was originating from software that was outside their area of responsibility. That in my mind is very impressive. Thanks Novasor! and Thanks Ben P.!

Feedback:

It's fast and it works. Didn't know it until I bought it but I am more than satisfied. Did I mention it was fast?

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Very good product which I have used for several years to protect my data.

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A Must Have BackupI have been using Novastor Pro PC backup for over the last 7 to 8 years and I say without a shadow of a doubt, it works completely every time and will do a crash recovery backup that works every single time. This is the best safeguard for not losing any of the data on my hard drives. I could not ask for a better software company and support people as the Novastor Support Group. Right now I could format my C: drive and boot up with my Novastor disk and put everything back as it is right now! I highly recommend Novastor.

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Does what it says on the box. Best back up software I've used in over 23 years on a PC

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Good product - good tech support.

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Used it for years, including tape. Now backing up a file server and 3 virtual machine (Business Essentials version). Support was very responsive when I needed them. We now do our backups to NAS and RDX cartridges. Lou

Feedback:

I have been using Novastor backup software for my PC and network drive for a number of years. Of all the backup/restore software Novastor is the user friendliest that I have found. A few months ago I had to reinstall Windows 10 to my PC as a clean install which required formatting my hard drive. Luckily I had made a backup with Novastor’s Novabackup the week before. Once Windows was reinstalled a restore of my personal files was a snap. If you are looking for a user friendly robust backup software please take a moment to review Novastor’s product.

Feedback:

Works, but is complicated for the average home user.

Feedback:

Excellent Product. Quality of Support is Superb. Once you learn the product it very easy to use. I like the email notification and it is very easy to modify or update your backups scripts.

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