Client Reviews on Rackspace

    • 4.1
  • 43 Reviews

Most helpful positive review

0 people found the following review helpful

By Victor Mancha Oct 14, 2019

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Most helpful critical review

0 people found the following review helpful

By Miles Turney Sep 28, 2019

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Overall Feedback:

Ok place

Overall Feedback:

This WAS a great company to do email. no longer impressed, inf act I regret referring people as I own an IT company. have to get transferred all around, basic general questions that have nothing to do with an account they need to verify everything. Kind of like going into a bank, asking for a deposit slip and they need your social security # before they tell you where it is. Response time for support is long, we tried to migrate basic PST files over for a customers that we refer and they have been terrible to deal with. We will not recommend Rackspace anymore for our clients and again, before they were terrific to deal with. I never signed up for their referral commissions or the like as it was small, I did it as I liked their service, but now a total pain to deal with if you ever need to call them.

Overall Feedback:

Picked up someone.

Overall Feedback:

! Our cousin showed us around and it's a cool old mall that's been converted into commercial space. It is awesome. They have everything there! They have break areas they have an exercise room, they have meeting rooms they have a slide from one level down to the next. They have huge amounts of space, and they use it well. You ever have a chance to tour there all I can say is: definitely recommended!

Overall Feedback:

I love to the giant slide!

Overall Feedback:

Awesome place...

Overall Feedback:

Lively place

Overall Feedback:

BEWARE OF DOING BUSINESS WITH RACKSPACE. I should have heeded the warnings. Rackspace is ranked 4173rd out of 4249 web hosting companies according to some top reviews and I can see why. Initially it seemed like a decent option for the company I work for because they were able to offer the type of dedicated and compliant server we needed on a month by month contract which is hard to find. We have been in the process of building a new website, and I knew that we may need to make a change when it was complete. Our new webmaster did a deep dive into the different options, and determined that RackSpace was not the best option for our new website. Since we had paid extra for a month by month contract, and I had confirmed the information with our account manager, I was of the inclination that cancellation would require only a 30 day notice. Now I am being told that there is a 90 cancellation requirement, our account manager is no longer available to speak to, and that they absolutely refuse to make any changes to their policy. In my mind, that is not a monthly contract- that is a three month contract. What is the point of paying extra for a monthly contract when it takes three months to cancel? Not to mention the fact that our website has NOT functioned the same since making the switch which is why we are leaving the company. What a racket. I even warned that I was leaving this review and there was no response. It's clear that they don't care about their reputation or their customers. I hope the extra $800 they'll get from not allowing us to cancel our month to month contract was worth it.

Overall Feedback:

Best managed hosting around!

Overall Feedback:

I was there for a non business related matter. Nice clean building. Not the the most upscale of neighborhoods but there was security in the parking lot.

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