Client Reviews on Scott Williams Design

    • 2.2
  • 14 Reviews

Most helpful positive review

0 people found the following review helpful

By JustSomeLady Oct 18, 2019

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Most helpful critical review

0 people found the following review helpful

By qq qq Mar 18, 2019

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Horrible customer service!

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Started out good....and I’ve used them since I purchased my home 2 years ago... credit is good enough to buy a home but not set up an account?...weird but fine so I always paid up front before the drop off. Then I went on vacation and came back to a low tank and ran out of oil lastnight(Tuesday)...doesn’t matter they won’t even help you out and drop 100gallons off and set up a payment for Friday....instead I have to make a payment Friday and wait for it to process which takes a full day even if you are out of oil you will be stuck till Monday... ultimately it’s my fault because the tank went so low but after 2 years of return service you would hope for some kind of recognition as a returning customer that ran out of oil that is in need of some help just for acouple days. So the search for a new company begins and I hope this review helps someone

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If I could give them 0 stars I would. TERRIBLE company, very poorly owned and managed by someone who lacks all core values in business. The owner would rather argue and tell you your wrong instead of helping you find a solution to a mistake made on their end. Not to mention, they have poor record keeping of conversations with their clients. After calling to get off of Auto-pay and Auto Receiving they still showed up and charged me $600, again without my consent for the second time. I could never imagine running a business on these terms, the reason why so many of us run successful businesses is because we pride ourselves on treating those who invest large sums of money with respect and CLEARLY this is not something Scott Williams understands! Do your research you will find an oil company who values your business.

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Been a customer for 14 years. I rarely have a problem but when I do, a short call to them and the problem is solved on the spot. A human being always answers the phone on the second ring and there's never been a hassle. Feels like I'm their only customer.

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Horrible customer service and the highest price in this area!

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They locked you in a contract and automatically deliver oil without any disclosure! I asked them to cancel the contract and they ignored our request. The lady is the rudest person I have ever spoken to.

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Jen is a robot that rates everyone one star like an ass.

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We have had Scott Williams for over 15 years and are so happy to be with them! Being a local, family business allows them to care about you, their customer on a personal level. The owner, Ken, is very responsive, well informed and shares that knowledge in their customer news letter . Their service contract is excellent, brings peace of mind and can result in a great savings when your systems are not working properly. The service staff have been superb over the years! Some folks may say their cost of oil is a bit higher but it's well worth the long term relationship with them when they take such great personal care of their customers. Give them a try, I think you will be glad you did!

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I've been with Scott Williams for almost seven years and have never had a problem with them. The oil delivery has been seamless, and they do a good job cleaning and maintaining it every year. I feel their prices are competitive. Customer service has always been easy.

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Maybe the rudest people I have ever spoken to. You would think for how much they over charge that they would at be a little nice.

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