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Last Updated March 1, 2024
Client Review on SPECTRECOM FILMS LIMITED
Feedback:
I’ve worked in the industry for over 20 years, in 5 cities on three continents. This is the first complaint I’ve ever posted. To be fair, the producers at Spectrecom were a pleasure to work with and the work – although disorganised – was good.However, there is a toxic culture around payment that’s unlike anything I’ve experienced. A level of dishonesty and disrespect as unnecessary as it was painful. Over several months I was a freelancer, part of a large team. I was never paid on time, had to fight for every invoice. After three months of overdue invoices and a complete breakdown in trust / good feelings, I had to resort to a solicitor and a debt collector. It was during the legal process that I discovered I was not alone: every single freelancer had been treated similarly. Most of us eventually got paid, a fee greatly reduced by stress and collection costs. None of us was paid without at least a threat of legal action. One of my colleagues described the situation eloquently:“I can't accept to be dismissed, avoided, and lied to by any company or individual over the course of three months, after I've made all efforts to reach out to them and resolve the matter amicably. Companies have cash flow issues sometimes. That's totally fine. Happens a lot in this business. I always make an effort to give people or companies more time because, well, I don't like to fight over money, and I want them to survive and hire me again! [Personally, I have waited as long as 16 months without complaint for invoices to be paid because there was trust and frank discussion – a courtesy that would have cost Spectrecom nothing] But they have to be acting in good faith. Cynically dismissing and avoiding former contractors, when not lying to them out right or "going on vacation" when they promised they would take care of your case, is not acting in good faith.”I would strongly warn any contractor against working for Spectrecom. If you do need the work, insist payment terms with late penalties are agreed to and signed by the line manager or head accountant in advance. If not, nurture your savings and prepare yourself for a long, deeply demoralizing fight to be paid.
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