Client Reviews on Sugar CRM

    • 3.0
  • 2 Reviews

Most helpful positive review

0 people found the following review helpful

By Steve Penny Jun 23, 2012

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Most helpful critical review

0 people found the following review helpful

By Sandeep Jain Jun 23, 2015

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Feedback:

We have been using Sugar for our CRM system for 2+ years. There recent upgrade has been of extremely poor quality, to the point that effectively our CRM system is down (unusable) for last four days. There are browser UI errors, silent errors (nothing happens when you click, likely a javascript error being eaten up by bad quality code) and atrociously poor performance after the recent upgrade. We have not been able to effectively use the CRM system for last four days.On top of this, their support team really takes the cake. So even though we have been down for multiple days, there is no urgency on their part to respond or find a work around (or resolve the issue). Even in system down situation, response times are multiple days. At this rate resolution of such issues may take multiple weeks.So if you value your sanity (and are not locked into sugar like us due to the data), Choose another vendor/product. Do not use Sugar

Feedback:

One of the most evolved and extensive outreaches to their community and users I've ever seen in years of working in Silicon Valley! SugarCRM's commitment to the worldwide community of open source CRM users I've personally found to be absolutely amazing - and is reflected in the size of their active participants in their online forums, webinars and support for their partners. Keep up the good work!

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