U.S. Cellular Authorized Agent - ANW Wireless
Client Reviews on U.S. Cellular Authorized Agent - ANW Wireless
Feedback:
Wonderful customer service
Feedback:
Horrible customer service....save yourself the time and go to Cumberland. They refused to give my husband who is a 22 year retired Air Force veteran his military discount, had to drive to Cumberland they're awesome. Don't ever recommend the store if there was a zero rating and give it to them
Feedback:
Friendly staff
Feedback:
For the past 17 years, I have been a faithful customer with US Cellular, and have always been extremely satisfied with my service. It wasn't until I came into the newly (and beautifully) renovated ANW Wireless a few weeks back to upgrade one of my lines that I had, hands down, the BEST customer service experience in all of those years.The young lady who waited on me, Natalie, was incredibly helpful, knowledgeable, and superbly efficient in what she was doing. Any questions I had she answered them without hesitation, not to mention she was more than happy to walk me step by step through the process of setting up the phone from the first few moments. However, this is not an isolated occurrence. I have called in and visited the store numerous times since my encounter with the Assistant Manager (Natalie), and every time the entire staff are friendly, helpful, and above all else super personable. When going to corporate in LaVale, I always feel like I am a burden to the employees, however I am always greeted with positive energy and smiles here at home. I would greatly advise everyone to stop in and see this awesome staff with any questions, and to publicly say thank you to Natalie and her team for being so courteous and helpful! Don't believe the negative-nelly reviews; Some people just don't understand excellent customer service when it is right in front of them. :-)
Feedback:
I was very disappointed with the customer service that I received in this store. The assistant manager, Natalie, was friendly on my first visit. I wasn't receiving text messages and had multiple dropped calls. She replaced my SIM card. However, at the same time that she did that another phone on our line quit working (no signal, texts, or data). She swore that there was no way she could have done it, and that she didn't even touch the other line but the US Cell Helpline explicitly stated that the problem occurred when she reset my SIM. When my phone started having the same issue, I returned to have my phone fixed. I explained what was happening again, and she remembered me. She did deny that she had caused any problems with the phones and had to ask her associates the answers to my questions. Eventually, she became irritated and said that someone else would have to wait on me. She said, "I have to get this done before I screw it up." She was unpacking a box.I am now in the processing of purchasing a new phone. I am making it a point to let the kind man that she pawned me off on have my sales. I thought that her behavior was very unprofessional, especially for someone who works in customer service. I really have no desire to leave U.S. Cellular, but was very disappointed by the attitude that I received from our long time carrier.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
