Golden State Phones & Wireless
Client Reviews on Golden State Phones & Wireless
Feedback:
In the 20 years that I have had Verizon, I have never dealt with such incompetence and unprofessionalism as I did when I went to this store. After being there for 8 hours, the guy had not only failed to activate my new line, but had managed to cancel my existing number...for three days I had no active phone line. Finally Joe, who is the only employee there with any knowledge of phones, fixed my issues in 5 min. DO NOT recommend going to this location unless Joe is the person helping.
Feedback:
Unethical business practice. Never credit activation as promised by their staff. I thought a Verizon shop but realized an authorized dealer only.
Feedback:
I went there to pay my bills which I have done many times before but this one Employee did not know what she was doing and keep complaining on the computer not working , she needs more and better training before she works in the store and she also needs training on good customer service . Oh she told to me to go other store . Really! Mmmm. I wont be going to this one again !!.
Feedback:
Sales person Cameron Leon mislead me on the price on a new tablet which was not truthfully divulged until he rang it up for $299.00. He just told me I was getting a free upgrade because my LG was malfunctiong and contract was up on it. I believed him because my LG was free as part of a promo package at Costco. I paid for the item like a fool.When I returned to the Verizon Store a little over 30 days later because the Samsung Tablet E was taking terrible videos with distorted color in a dimly lite room, Camron said there was no exchange unless I wanted to pay a 20% restocking fee and buy a Apple tablet. Otherwise there was no return.I will shop at Costco in the future where the salesmen are honest and have a return policy.
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Very unhelpful.
Feedback:
Joey and Cordell we’re the absolute BEST! Such great customer service and willing to go the extra mile to help out. Verizon needs more employees like them! Thank you thank you!
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Nice helpful staff
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Peter and Cordell were awesome. Very helpful, they tag team and took care of us.
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This office is a joke. They don't even deserve 1 star. I went in on Sunday to get assistance from Verizon because their my provider. So I walk in and its three young guys at the desk watching the Rams vs Saints. I asked one of them if they could help me with my issue and he said let me see and he tried it once and said oh no we can't help because you have to call Google??? Then i laughed and then the other one said or you can go to Best Buy! I was so mad that I just walked out at that point they were too busy watching the game. They couldn't help resetting my google account. Didn't even offer a new phone or anything just blew us off!! So I am really considering changing my provider from Verizon to AT&T. Verizon needs to really train their employees to be courteous and helpful. Not only that but have some knowledge as well. Never will I go back to Verizon!!!
Feedback:
Very helpful and patient tech support!
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