Apple Manhattan Village
Client Reviews on Apple Manhattan Village
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Sorry, although they were "officially helpful", they are just too cool for there own good. Why so many people think it is acceptable to wait around in this overcrowded Apple store for help with their outrageously overpriced products is a mystery!
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I had an appointment here. Despite getting lost on the way and being a bit late, the apple genius was able to still assist me which i am forever grateful. I visited the Apple Manhattan Village due to my ipad being stuck on Request for Update. Luckily the Apple Genius assigned to me helped me with my issue and even kept a great conversation going as we waited for the update to complete. Everyone i interacted with were so attentive and kind. I would not hesitate to go back when i have issues with my ios devices. Thanks so much AMV..! 😺😺😺
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Apple is really expensive but it is expensive because it is the store that it is born like that it is the brand
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Absolutely the worst Apple store in all of Los Angeles💩👎
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This is the worst location ever. I’ve been here 3 times in 1 week to see a technician for my laptop. Everyday I hear the same excuse “no technician”, “no time” ... . Today they suggested I wait around 3 hours to see if someone cancels. Never ever coming here again!
Feedback:
A fantastic experience with helpful and friendly staff. I did have to wait to get my Apple TV, which I love and was easy to set up, but the wait was easy and they stood with us while we waited for the item to magically appear from the back. I am told it’s one of the busiest apple stores. but I just saw. Happy people in a comfortable environment. Highly recommend this location.
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Fast service
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Crowded and busy and no one to meet and offer assistance
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Me and my friend had a very unpleasant experience with Apple Manhattan Village Store and Apple Support. My friend traveled all the way from China to LA to see me. Unfortunately, her phone got stolen the night before her flight in a bar. We suffered from frustration and decided to get her a new iPhone in the morning before here flight so she would be able to contact me. In order to make the process easy and fast. We purchased the iPhone online around 6AM before the store opened. And chose the first window 10-10:30AM to pickup the phone. The payment was accepted and order is confirmed and showing processing. We thought everything is fine. She got to the store at 9AM. And waited 1 hour and 15 minutes to get served. The specialist told her that something is wrong with her order and they couldn’t give her the phone and she needs to go back to the end of the line. It was very frustrating since she has a flight to catch very soon. She called me from a strangers phone and told me that she couldn’t get the phone because the specialist told her some details are different with other customers. I was very upset since she then could do nothing to contact me. I was trying to get in touch with Apple Support to solve this issue, but no one could help me. After half hour of not solving anything from the specialist. I got the email saying her order is ready for pickup. But I couldn’t deliver the message to her since she had no phone. Then they refused to take her credit card, so she has to run to a local ATM and using her international credit card to get cash which leads to tons of fees and horrible rate that almost double the price of the phone. There are several issues I felt concerned in this incident. I was trying to get someone to connect me to the local store and help my friend to solve the issue. But the store decline the request simply by saying there were too many people. The specialist who helped my friend told her it was his second day at Apple. How could an employee be at the sales point when it’s only his second day? When I was working at Apple, our store only allows new hires do the transportation of products. Why did the specialist tell her that something went wrong with the order but there’s none? I didn’t even contact the Apple Support and few minutes after my friend got declined, the order status updated to ready for pickup. That’s clearly a delay from Apple and there’s no other issues from our side. When she asked help from a supervisor, the supervisor just inform the specialist to keep calling Apple Support and being very impatient without providing any actual solutions. I thought the whole purpose of a supervisor is to help the customer to solve the issue? Why would anyone from Apple Store ask her to go back to the end of the line when she has an order and the card with her? If she has an issue with an in-store purchase, I understand why that’s the case. But she’s just picking up the order and waited more than one hour. I feel like she has to be prioritized with the purchase since she got the order number and waited for that long. The whole experience was very upsetting.
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