Apple Suburban Square
Client Reviews on Apple Suburban Square
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Shadiyah P is absolutely amazing! She helped me with my phone tonight and solved the issue in seconds! She was kind, helpful, and truly brilliant!! Thank you, Shadiyah!!!
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Good service per usual. Had a promotion to buy iPad air and get beats as well.
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SCAM!!! Beware: I brought in the Ardmore store an iphone 7 with a bad ear piece speaker and was told the only way to replace it was along with the screen. One of the ‘geniuses’ at their Bar insisted it was integral with the glass and it would cost $149. He went as far as explaining in great detail how it came together and it would take about 1hr. I hesitated and walked away.... So glad I did!!A day later I walked into an independent repair shop and the man laughed and said it was untrue. He would change the speaker in about 5 minutes and it will cost $30. He showed me the process: It involved removing the 2 screws and taking the phone apart. As I suspected, the speaker was not attached to the glass!!! It took longer for the payment to go through than it did for him to replace the part and put the phone back together.Beware of the oversell and question their persuading claims and ask for proof if you decide to let Apple fix your phone!Better yet, go elsewhere FIRST!
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The Apple iPhone 10 a year and three months ago and yesterday my phone just turned off with the apple symbol blinking on the screen I take it to Apple and they tell me my phone is bad I need to Get a new phone, I just ran out of AppleCare three months ago and I don’t have insurance I don’t know what type a defect this is with Apple phones all the X’s and X’R are doing this after a year and a couple of months Bad phones and poor customer service
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Took my daughters phone in to have it repairs, as Apple has a flaw in the iphone 7 which they are aware of and will fix for free, like a vehicle recall. They look at the phone, which I own, not them, and find a hairline crack in the screen which does not affect any function and is not even visable without close inspection. They proceed to tell me I will be charged $150 for a new screen and will not fix their problem without getting the screen repaired. I cannot even fathom where they get off, they are such a monopoly and would never get another apple product if it was up to me. Could you imagine taking a car that you own in for a safety malfunction covered under a recall and they tell you they wont fix it without getting a dent removed from the finder, same idea. Absolutely worst company ever. Thanks Apple!
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Didn't get a reservation because the greeter thought my problem didn't need tech support so I walked out with the same issue I walked in with resulting in a IT person at my job helping me out/fixing the issue.
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Me and my youngest was here friday he ordered a new phone. Got waited on as soon as we walked in the door. Waited for her to get his order, and bring it to us.
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The service is poor and the attitude is average. The action is very slow.
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The worst, most incompetent unhelpful employees and a horrible experience. The biggest waste of time and money!!! Replaced my phone battery, broke my phone. Replaced my screen to try and remediate the issue, broke my phone. Replaced my phone, CRITICAL apps are not on the phone. This place will rob you blind and then make it feel like it’s your fault. Do not give them your service.
Feedback:
UPDATE: Jules and Darnee from the business support team are absolutely fantastic. The customer support given by them is 2nd to none and it makes paying premium pricing for Apple products even more justified. On a side note I would also like to thank Natalya for her fantastic service helping me pick my products up, she made the waiting process much less painless. Apple suburban square treats you like you are family when you go in there and I definitely recommend!
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