Apple The Greene
Client Reviews on Apple The Greene
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Apple rules
Feedback:
They are overcharging for simple repairs. The part that vibrates needed to be tightened up. They “told” me that the whole top needed to be replacedAnd it was going to cost me $169 plus tax. But as i was waiting to pay the outragous amount, the repair shop the next street over fixed in for free, it took 5 minutes. We have been faithful apple users for years, but now......
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Outstanding and knowledgeable of questions I had, also resolved issue.
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Review for Apple Business Team !
Feedback:
I have never wanted to stop buying MAC products more in my entire life! I walked in to the store just needing a charger for my device walked in and they said, “Can I help you and get you checked in” I said “yes, I need a charger for my product” they respond “oh that’s just an accessory stand back there” and point at the back. I stand and wait patiently where no one acknowledges me (in their defense they were very busy). Then after waiting I went back to the front and said is there a way to just check out? She said I saw you standing there in accessories someone will be there you just have to wait. I went back and waited patiently and stood for another 5 minutes. Then, a very kind sales person said oh I’m sorry are you waiting for accessories? I said yes. Then I handed over my charger port and then was checked out. So, how is this customer service? How is this acceptable? When did the need for an AIR charger become irrelevant? How did being a dedicated MAC supporter/customer become unattractive? Today, it did for me and I plan on being less committed to purchase Apple products in the future based on this level (or lack of) customer service. I will never purchase a product for this store again.
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