Custom Accents, Inc.
Client Reviews on Custom Accents, Inc.
Feedback:
Ordered and charged for a 100% embroidered patch and received a 77% embroidered patch. Was told that their supplier considered anything over 75% as 100%. If I would have paid Custom Accents 77% of the bill, would they accept that as 100% payment? I guess they do not want anymore of our business and I will be sure to warn anyone looking for such items to be careful.
Feedback:
Easy-Fast-Done Right Whenever I need a new promotional item for my business I call them, we meet, the perfect item is found and BOOM I have it to share. The feedback from people is outstanding.
Feedback:
Kris and the team at Custom Accents are simply the best solution for promotional product needs. Quick turnaround, incredible customer service, attention to detail and quality, and genuine care for what they do define just a few of their many talents. My (high) expectations are exceeded every time I work with them!
Feedback:
HIGHLY RECOMMEND!!!!! We ordered jackets for our curling team and they are amazing! The whole Custom Accents experience is so easy, Kris is very creative and responsive and their turn around time is unbelievably fast. Thanks Kris and the whole CA team!!! Amy Jo Fisher, Two Harbors Curling Club
Feedback:
I work closely with Kris from Custom Accents and every time our company needs new apparel for our staff or gifts for our customers, she is always extremely helpful. We've used Custom Accents many times and have never been disappointed. The quality of their materials and turn around time is excellent and their customer service is great! I'd highly recommend Custom Accents to anyone looking for branded apparel and promotional items!
Feedback:
Custom Accents is the best! Their customer service is above the rest and they go above and beyond to meet your needs. They are always on top of the newest trends and latest ideas for promotional items and have the best taste in clothing and latest styles to offer our company. I would highly recommend Custom Accents to anyone who is looking for top notch service and the friendliest group of folks you'll find.
Feedback:
I have used Custom Accents for years for all my clinic's promotional needs and am very happy with their products, prices and their service. They are always very helpful at finding something that fits my needs and getting it done fast and efficiently. I would highly recommend their business.
Feedback:
Custom Accents doesn't care about the "little guy"..... I placed an order on a Monday with the owner of the company for a small order (8 items) for my personal small business. After about 2 days of emails, I confirmed with the owner that they would be able to ship my order in time which I needed it ( I was 2 weeks out). I had already specified my need date on my FIRST email. The owner wrote back that she had, "bigger orders" and asked if I could wait for my order. When I told her I couldn't wait, I asked if I could just order the clothing products un-embroidered and have them finished locally. She pleaded by email to see if she could get the order produced on time. By now it was early Wednesday morning, so I agreed. The next afternoon another sales person sent me an email with a final order quote, shipping costs, and a proof - all of which I approved. About 2 hours later, 5pm PST on Thusday evening, I suddenly receive an email in which the sales person states they CAN NOT fill my order suddenly and they can't ship it in time because Ground shipping takes 4- 5 days. They NEVER OFFERED to ship me any products without the embroidery NOR OFFERED to expedite my shipping ( even at my own costs). I would've likely done either. I was very upset that over 4 days later I suddenly was left hanging, now only 6 business days away from an event in which I need the logo wear. A follow up email with the owner has not been returned. Clearly, they are all about serving their "big orders" and don't care about customer service or small business. I suggest ordering your apparel from Alternative Apparel direct and using your local embroidery shop - they will actually care about you and your needs.
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