Client Reviews on Geus
Feedback:
If you have any other choice of Electrical Company use them. Geus will try to wring as much money out of you as possible. Example: They are five minutes from my house and they waited until 5:05 p.m. to turn my electricity back on so they could charge me a $35 fee.
Feedback:
They list on their website same-day turn on for utilities with a $45 fee.We submitted an online application yesterday and I have called three times today to follow up and try to get our power and water turned on, every time I have been told "we are still answering emails from as late as last week" and "we need you to be patient with us." I mentioned same-day turn on and willing to pay the $45 fee-- at this point I would pay just about anything-- and was told again they would "answer my email" and to be patient. Meanwhile, the apartment we just moved into is uninhabitable due to their terrible service. Unfortunately our apartment building uses them, otherwise I would love to give my money to a different business.
Feedback:
The absolute worst customer service I have ever had the misfortune of dealing with. Rude condescending and 0 help no explanation or time frame when service is out. If you can get through to a real person at all.Which is unlikely at best! Today the power went out at 8:30 am give or take a few minutes I called to see how large an area was affected. As to weigh my options on needing to get a hotel room so my retired mother doesn't cook in the summer heat, only to remain on hold for almost a half hour (after my 3rd call) only to get through to the operator 10 seconds after power was restored, then being told (they were working on "something ") I then said how unhappy I was for no explanation of why it was out in first place in which I was told "you can go file a complaint with the city" then being basically hung up on.. yes people this is your one local power supplier. And futher more why file a complaint it will go nowhere and they know it. A little over a year ago the meter reader pepper sprayed my MOTHER'S 3 pound rescued elderly chihuahua in the face through her 6ft chain link fence for yapping at him! And after numerous calls from us she has yet to hear or see a sincere apology or even response from GEUS and after filing a complaint with the city and recieving not so much as a call back from the city either. I'd say it's safe to say the I scratch your back you scratch mine good old boy mantality is alive and well in texas. Because so far GUES is the textbook example of a monopoly which operates with complete impunity over its customers needs.1 star is too good of a rating for GEUS.
Feedback:
At the end of this recent storm GEUS customer service did a great job at keeping contact with me to let me know that they are working on restoring power and the agents were helpful in this challenging time.
Feedback:
Very dissatisfied with this company. It’s been 2 days going on 3 without any electricity. It’s not fair to residents as we are obligated to pay to this company as our only option. It’s been a slow process of getting things back on and we’ve received no communication what so ever about the time process of getting it back on. My first experience with an outage has been terrible.
Feedback:
I think Greenville should get out from being monopolized by geus and get an electric company more equipped to respond to such types of power outages. Other companies have huge fleets of trucks and personnel that could increase the possibilities of getting power going again quicker than GEUS has repeatedly failed to do.Not to mention that having more options increases the chances for us the customer of getting better rates. Other than being stuck with this is the only power option that you can get since clearly your going to need electricity to power most of your needs.
Feedback:
This company is the very best example of why monopolies even of a small area such as Greenville shouldn't exist. They take full advantage of being the only electric company anywhere in the area.
Feedback:
They are nice when you go up there in pay you're Bill but I feel like they are way to high Greenville dose need a new healthy competition of electric company I also thought Texas pass a bill you can have any electric company you want. There also slow get the power back on when storms knockout the power.
Feedback:
IF there was a possible way to not put any starts- I'd do that!!! Terrible customer service, THE ONLY electric company in Greenville so we have NO other options!! Prices extremely high and I will move out of Greenville to avoid doing business with these liars and crooks. I see some positive feed back but honestly, i'm astonished these ppl are still in business with all these negative reports. Customer service rep gave incorrect information over the phone and Mr. Dickey confirmed it was incorrect information but also was not helpful.Update: to whom ever responded. I have had numerous encounters with your company and it’s always a stressful headache. I pray another electric company comes to Greenville and shows GEUS what customer service is and how to treat/value your customers. 1.8 rating is too high of a rating, in my opinion. I have reviewed your policies and they are in place to make you more money with no considerations for your customers.
Feedback:
The worst Internet on the market. we had the 100 mg service. its not consistent, lags, drops off. I assume its throttling. no ISP can be this bad can it? not to mention they want 100$ for 100 mgs. i switched over to Spectrum and got the high end Gigbit service which is 940 mgs for the same price. talk about ripping people off. if you want good internet dont call these people.
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