Indiana Work Force Development
Client Reviews on Indiana Work Force Development
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Hey Jody do your job and return my money you’re suppose to lead by example, but you’re a poor excuse of a supervisor. By Monday it’s Stealing. I need my money asap. There is nothing to investigate you pulled up my email and my receipt or do I need to release our conversation? Jody and Sandra are the Example of Poor Customer Service!!!!!!
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They need an operator option.
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privatization is the Absolute worst thing for the people underserved by this bogus set up here.
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It's not only incompetent personnel, it's dealing with an incompetent system at DWD IN. No email contact offered, so today, my husband was on hold first for 17 mins before a CSR answered. That CSR (Nicole) took his personal info, heard the problem, said she'd put him on hold, then proceeded to put the call into a FAX/modem signal followed by fast busy signal until hang up. Call back in the phone queue it was then a 22 min wait for a CSR. And all this time wasted because of an error by their personnel! Very ignorant design to deliver so-called "service." Also, issuing Visa debit cards for benefits is wrong in so many ways, and there is no other option. Handy for people without bank accounts, but very risky for all recipients. Direct deposit is the only safe way to receive such benefits. Clearly EPPICard offered Indiana a kickback to handle benefit payments this truly terrible way.
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Worthless office.
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I will agree with those saying that they feel mistreated by this department. It is my belief that the number of complaints on this site justifies harsh legal investigation. For example, charging people for money they never receive? Charging "overpayment" fees on vouchers that are 3 weeks late being reviewed and over 60 days after being paid? Or to completely disregard vouchers for weeks when the requirement is to complete them and review them weekly? Demanding timely vouchers that are ignored for weeks? Or perhaps consider the documented and irrefutable facts that according to Indiana's own letters sent to their "beneficiaries" it is Indiana who makes the mistake of over payment while the responsibility to pay the ACH fees on returning that money from a card that Indiana can revoke is the responsibility of the citizen? Let alone these ludicrous problems. If the customer "support" of this agency was used by any business in america, they would be summarily and immediately terminated as an agency.I feel treated as if the money that I and businesses pay into this program is seen as a charity. I feel ripped off, scammed and lied to. Unemployment is not a charity and is not welfare. My earnings and the businesses pay into this program and I expect to be able to draw upon it without being treated like a miscreant when out of no choice of my own I am found unemployed. Clearly, that is not the perception of Indiana - a fact that I will most assuredly take into consideration in all of my future public and private dealings. Bluntly put, working with this department has proven to be utterly useless waste of my time and an absolutely horrible reflection upon the state of Indiana. I will gladly offer my case as evidence in any class action lawsuit brought against Indiana so that others will be treated with the dignity and integrity due them. As for me, I wash my hands of this agency and seek a permanent and irrevocable termination of any and all relationship that I have with it.
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Absolutly HORRIBLE telaphone support! Dont expect any help. You can call in as many times as you like, you will never get a person! The automated answer system puts all callers into an endless loop. It refers you to the Employment handbook which doesnt address many things clearly ..
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Horrible customer service. You have to wait through automated message after automated message to talk to a real person. And then....you might be on hold for 20 min to an hour. AND THEN, they can't help you, nothing can be done retroactively, "you should have done this or that......" Please privatize unemployment compensation, everything the government touches gets ruined.
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I have money left over until 2020. They are finding every reason to keep it from me. I have nothing to eat. Whatever more suffering I endure, I wish the same for each and everyone of them, starting with Jim McGinnis.
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They do not know anything. Called like five different times in the same day about the same issue and talked to a different person each time. I got a different answer each time. Also u have to wait a long time to speak to someone.
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