Marchese Computer Products, Inc.
Client Reviews on Marchese Computer Products, Inc.
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Unethical business practices. Took my desktop computer in for repair. They said it would probably take an hour, maybe two to fix it. I Signed a contract to diagnose the problem and make repairs authorizing up to 2 labor hours for the project. A one hour maximum labor fee-$89 would still be charged for the diagonsis even if no repairs were made. (I paid that up front). When called with the diagnosis, they said it would take at least 3 hours to fix. Since the computer was 9 yrs. old I said I should probably invest in a new computer and asked if they could build one for me. The phone was turned over to Paul, I think the owner, and said he would give me a deal with an out-the-door price of $830. The next morning I called Paul and said I am not going to go for a new computer and will pick up the old one later in the day, which I did. That afternoon he called me back and said his tech spent 4 1/2 hrs. on the diagnosis but would cut me a deal and only charge me another hour of labor. After the call, being shocked that he wanted an additional $89, I double checked the contract to confirm the first $89 I paid is all I owed. Is this an ethical business practice?
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Best computer Service in the area!
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Dishonest... I spoke to their tech on phone and he had me do a few things and it didn't work. I was quoted $300 more or less to repair. Several days went by and they claimed to be working on it. I went and picked up my computer and took it to a Geneseo computer shop. My computer still had the seal on the case so no one at Marchese touched it. The only thing wrong was a sign in setting less than 10 minutes and it was done. The Geneseo Computer Shop said no charge just remember us when we make our next purchase.
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Not good at fixing computers,my son actually fixed it.
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I had a machine critical for our business and Paul was able to save everything on my failing drive up to the last thing I was working on. I will never go anywhere else. We had brought our machines to others on the area an no other company serviced us so quickly.
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Very informative staff! Great resource for a good variety of top technology brand names.
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