Russell Cellular, Inc.
Client Reviews on Russell Cellular, Inc.
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Great costumer service
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Go to a store owned by Verizon. This one is owned and operated by Russell Cellular and treatment of customers and employees is poor.
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EDIT: after 8 months, I got everything straightened out. Corporate was the screw up and these guys did everything they could to assist me. Be careful with trade in promotions. I have spent 5 months dealing with a promotional trade in deal that this store told me I was eligible for when I apparently was not. The entire store's staff swore up and down I was good. Nope. Now 5 months of screws ups and constant phone calls and I am still dealing with.
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The people were very nice and helpful. However, I was told I would pay $120 a month for two cell phones. One month later, Verizon charged me $260. One of the phones was insured for $12, both were on a higher "super duper" plan for $85 each, and I was charged $30 a piece for activation fees.I'm sure this is all very good and legal, but I was told $120. I was told two cell phones would cost $120. And they didn't.Customer service said they were sorry for the miscommunication. But there was no miscommunication. I was told two cell phones cost $120 a month. I didn't know how much phone insurance cost because I was not sold phone insurance. Nor did I know how much activation cost because I was not sold activation.After hours with verizon customer service, after changing my plan, removing the insurance, I have been assured my next bill will be $120 a month. But why did I have that number in my head, unless that was the number I was quoted for the service described? Did I black out in the store while he asked "Are you sure you don't want insurance on one of the two phones, and slightly faster internet for $182, and also there's an activation fee for both phones and it costs $30 dollars"? I don't think I did. And even if I did, and then somehow spaz out a bit to make it look like I nodded my head, and then wake up with no recollection of the events... even if... WHY WOULD I ONLY INSURE ONE OF THE TWO USED CELL PHONES?I'm sure the people at this store were very nice. I'm sure they have hopes and dreams, and one of them probably loves to cook noodles or something. But I was told $120, and my bill was $280. Maybe it was the store. Maybe it was verizon, sneakily pretending like they misheard the type of plan I wanted. Also they misheard "I want one of my two phones insured. Only one. Not both."But I am very upset. Because I agreed to a thing, and was forced to change my part of the agreement after the fact by a billion dollar company holding my credit score as hostage. And I've decided to channel my anger into crappy boring run on google reviews.
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The wait was forever and they tried to sell me a phone that wasn't compatible with the network I use
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I was having issues activation my new phone that I had ordered from Verizon online. Jordy was very helpful and got it figured out for me. Got it activated and everything is working great now. Thanks Jordy
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These guys are great. I had an issue with my service, and even though we couldn't get it figured out in the store (not their fault whatsoever) they were more than happy to help point me in the right direction. Juan and Caitlin were rockstars, and I couldn't have asked for friendlier people!
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Juan was very helpful and knowledgeable.
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Excellent customer service from knowledgeable, personable and professional staff
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Great service
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