Zen Web Solutions
Client Reviews on Zen Web Solutions
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Always helpful but I wish their tech support had more customer friendly hours
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Had a meeting here, food was superb and the building is impressive.
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Very impressive company with excellent staff and customer service, not experienced this from an IT/ISP/Telecoms company before! I would definitely recommend their services.
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I switched from the horror show that was Virgin Media and I'm so glad I chose Zen. Fast speeds, never drops out, great customer service.
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Do yourself a massive favour and change your ISP to Zen. It won't go wrong, but if it did, you'll be through to a UK call centre. Posted via a stable connection.
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The problem is that although Zen resell these products and service they are ill equipped and certainly under-trained in dealing and supporting them. The knowledge gap is an immense chasm on these products and is astounding. If you don’t know how to support them you shouldn’t be selling them.I have reflected on this a fair bit as you will understand, and the problem is that reselling a mobile phone service, Zen really are just like one of those little mobile phone shops with no real power to actually do anything. In essence they are glorified order takers who earn a commission for getting the sale but bring no real value.In fact, by using Zen you are in effect having to use a raft made out of splintered wood with no oars and rusting spiked nails sticking out to get to the other side of the river where as EE have the boat that would have taken you to the other side and kept you dry on the journey if you’d gone direct. Their so called “wrap around service” is the snake oil salesman you pay before you see what you are crossing the river in.They are severely under skilled and ill-equipped for dealing with this situation and although management might have this ideal in their heads, in reality it is just a pipe dream.
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Check the speed regularly...I've been paying for 60+ but NEVER get over 20. Very expensive service. We are leaving for cheaper, faster FTTP from Virgin. I have no idea why they get awards, though they are for various things that no doubt are based on customer surveys or clicks or whatever. It is a very pricey provider and I see no reason for their premiums.
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Zen are in my opinion the UKs number one ISP. My connection has never gone down in the four years i've been a customer.Ringing customer services you speak to people who know what they are doing and are able to advise you correctly.You get what you pay for and Zen give you an excellent service. I always recommend ZEN to anyone that will listen.
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Absolute shite internet, it regularly cuts but rarely this bad. It's like 4:20 am (LOL), I'm feeling insomniac af but having to use up my data to stay occupied.... Smfh ^^
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