Client Review on Rackspace Technology, Inc

Feedback:

This WAS a great company to do email. no longer impressed, inf act I regret referring people as I own an IT company. have to get transferred all around, basic general questions that have nothing to do with an account they need to verify everything. Kind of like going into a bank, asking for a deposit slip and they need your social security # before they tell you where it is. Response time for support is long, we tried to migrate basic PST files over for a customers that we refer and they have been terrible to deal with. We will not recommend Rackspace anymore for our clients and again, before they were terrific to deal with. I never signed up for their referral commissions or the like as it was small, I did it as I liked their service, but now a total pain to deal with if you ever need to call them.