Client Review on RingCentral, Inc

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Receiving customer service is difficult at best. Hold times have been inordinately long, and the area each customer service person responds to is so limited, to receive any help is extremely time consuming and frustrating. Fortunately, I finally was able to connect with a person who could really help me because I happened to be available when they called back a day or two later. I was never given an approximate time of when they would call back. An email or text ahead of time would have been helpful. If I was told to call back, I never, yes, never, was able to talk to the same person as before, even if I was given a specific extension. So my issue (s) were not resolved at that time. When I put in a support request online, the response I received did not at all match my issue.Ring Central, itself, is a good service. It's customer support definitely is not.